Terms and Conditions

Reservation:

Please make advance reservations via telephone or book online to assure room availability.

A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.

Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).

 

Occupancy:

Normal occupancy is two people per room. Additional person is charged extra. A maximum of 3 persons in a cottage are allowed.

Government issued identity card having a photograph & address is compulsory for all adults checking in the hotel.

Rights of admission reserved with the management.

 

Deposit

To confirm your reservations, a deposit equal to a minimum of one night's room rate, or 50% of the entire stay's  whichever is more is must to confirm reservation. We accept Visa and MasterCard. For alternate arrangements, please contact the Hotel.

 

Cancellation and Early Checkout Policy:

Should your plans change, be sure to inform us within the following guidelines for a refund of your deposit.

Cancellation of bookings should be done by email to info@arudrahospitality.com or through respective online booking site.

Bookings cancelled 7 days prior to check in date will be entitled to a full refund.

No refunds for cancellation will be done after that.

Group bookings of 3 or more rooms, requires a 15 day cancellation notice prior to check in date for full refund of the deposit.

Bookings between 28th December 2016 and 1st January 2017 are Non- refundable.

If the cancellation does not meet the above guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.

 

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-8 working days. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

 

Check In: 12 Noon

 

Check-out: 11 AM

Early check-in and check-out is dependent on availability and with prior arrangement with the management only. Additional charges may be applicable.

 

Booking Amendments:

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date will be treated as per cancellation policy.

 

Children and Infants:

Child (up to age of 6 years) can stay free of charge with parents using existing beds. The child's breakfast till 6 years is complimentary and above that normal menu charges will be applied.

In case that you require the extra bed for your child (up to 6 years old), extra person’s charges apply.

 

Non-arrival to the Hotel (No Show):

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

 

Shorten Stay (Early check-out):

Shorten stay is subject to whole period charge whether or not you stay the whole period.

If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

 

Special Request:

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.

 

Voucher:

At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out.

It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation or failing to trace the record.